Southwest Recovery Services brings a 22-year track record of increasing cash flow and reducing the overall DSO of our partners — now for Home Matters Caregiving.
22 Years of Turning Aging Receivables Into Cash
Years of Proven Results
Increasing cash flow and reducing DSO for our partners — since 2004
Locations Served
System-wide AR recovery across multi-location home care franchises
Upfront Cost
Contingency-only — the first dollar of cost comes from recovered cash
Home Matters pays caregivers weekly while families, LTC insurers, and the VA pay on their own timeline. SWRS closes that gap — accelerating cash and lowering DSO the same way we have for partners for over two decades.
Where the Cash Stops Moving
Every week a private-pay or estate balance sits unresolved, the odds of recovering it fall — and your DSO climbs. SWRS intervenes at every stage to reverse that trajectory.
30-Plus Locations. No System-Wide Recovery.
The Franchise Reality
- Every location is independently owned
- Billing is fragmented and inconsistent
- Collections handled by owners and office staff
- No unified AR recovery partner across the system
The Hidden Cost
Owners and office staff who should be growing the business and staffing care are instead chasing balances — location by location, with no consistency and no leverage.
Three Solvable Problems. One Partner.
Estate Balances
The balance left unpaid when a client passes and the estate stalls — high-dollar, time-sensitive, and requiring compassionate handling.
Slow Private Pay
Aged family balances and broken sibling-payment arrangements that drag DSO and consume owner attention month after month.
Reimbursement Lag
Slow LTC insurance and VA aid-and-attendance payments that delay cash and distort your true financial picture.
SWRS is the single outsourced AR recovery partner that addresses all three — compassionately, compliantly, and at zero upfront cost.
Your Owners Shouldn't Be Bill Collectors
"Every hour an owner spends chasing a balance is an hour not spent on care, caregivers, and growth."
Return Owner Time to What Matters
- SWRS lifts collection work off franchise owners and office staff
- Owners stay focused on clients, caregivers, and growth
- Balances still get recovered — DSO still falls
- No software change, no new hire, no disruption
Senior Care Recovery Isn't Generic Collections
Grieving Families
These balances involve families navigating loss — the wrong tone costs you a review, a referral, and a reputation.
Dementia & End-of-Life Situations
Sensitive circumstances require trained, empathetic outreach — not generic scripts or aggressive tactics.
Protected Health Information
Every account handled under full HIPAA compliance — your families' information is always protected.
Your Brand on the Line
SWRS recovers representing your brand the way you would — compassionately, professionally, and relationship-first.
Compassionate Recovery. Protected Reputation. Measurable Results.
HIPAA-Compliant
Protected health information handled correctly on every account — no exceptions, no shortcuts.
Relationship-First
Respectful, dignified outreach that protects your reviews, your referrals, and your community reputation.
White-Label Option
Early-out recovery under the Home Matters name — families never feel handed off to a third party.
SWRS Services Matched to Home Matters' Needs
You Pay Nothing Unless We Recover
"The first dollar of cost is paid from recovered cash — never from your pocket."
No Retainer
Zero upfront fees to engage SWRS across your system.
No Setup Fee
Onboarding costs nothing — no software, no integration required.
No Monthly Charge
You are never billed for accounts that don't recover.
Fully Aligned
Contingency-only means SWRS wins only when Home Matters wins.
What Recovery Looks Like Across the System
Implementation: No Heavy Lift. No Disruption.
From first conversation to active recovery — SWRS handles the lift. No new software. No new hires. No disruption to your owners or your care operations.
Why Home Matters Can Trust SWRS With Their Families
Contingency-Only
Zero cost until we recover. No retainer, no setup fee, no risk.
FDCPA / HIPAA / FCRA Compliant
Flawless regulatory record since 2004.
4.9 Google Stars
USA Today Featured
insideARM 10X ROI
Relationship-First Recovery
We recover the balance. We protect the relationship. Always.
"Regardless of the means of recovery, our focus is always on preserving goodwill and representing the client professionally." — Steven Dietz, CEO
See What's Recoverable — 15 Minutes
For 22 years SWRS has increased cash flow and reduced DSO for our partners. Home Matters has already delivered the care — let us recover what's owed, compassionately and HIPAA-compliantly, across every location.
SW Recovery Services
Senior & Home Care Receivables Recovery | Contingency-Only | Since 2004 | swrecovery.com
Increasing Cash Flow. Reducing DSO. Since 2004.